At Celansoft, we strive to provide the highest quality NetSuite support services. However, we understand that circumstances may arise where you may need to cancel our services or request a refund. Please read our Refunds and Cancellations Policy carefully to understand your rights and our obligations.
Notice of Cancellation: To cancel any services, you must provide written notice to
Celansoft. Notices can be sent to admin@celansoft.com.
Effective Date of Cancellation: Cancellation requests will take effect at the end
of the
current billing cycle or as specified in the service agreement.
Refunds may be granted under the following conditions:
Service Dissatisfaction: If you are dissatisfied with our services, please
contact us
within 30 days of service commencement. We will work with you to address any issues. If
the problem cannot be resolved, you may be eligible for a partial or full refund,
depending on the circumstances.
Non-Delivery of Services: If we fail to
deliver the
services as outlined in our agreement, you may be eligible for a full refund for the
undelivered portion of the services..
Certain services may be non-refundable. These include:
Consultation Fees: Fees paid for initial consultations are generally
non-refundable.
Completed Services: Fees for services that have already been completed to your
satisfaction are non-refundable.
Third-Party Fees: Any third-party fees
incurred on your
behalf are non-refundable.
Requesting a Refund: To request a refund, please contact us at
contact@celansoft.com
with your account details and the reason for the refund request.
Processing Time: Refunds will be processed within 14 business days from the date
of approval. Refunds will be issued using the same method of payment used for the
original transaction unless otherwise agreed.
Service Changes: We reserve the right to modify or discontinue any service at any
time. If a change affects your use of our services, we will notify you in advance and
offer alternative options or a refund for the unused portion of the services.
Pricing Changes: We may update our pricing from time to time. Any changes
in pricing will not affect services that have already been contracted and paid for.
If you have any questions or need further assistance regarding our Refunds and
Cancellations Policy, Kindly contact us:
Celansoft Private Limited Annallur P.O,
Thiruthiparambu Chalakudy,
Kerala - 680 731
India
Email: contact@celansoft.com
We are committed to ensuring your satisfaction with our services and will do our best to resolve any issues promptly and fairly..